Shipping & Returns

 

HOW WE SHIP

Orders are processed Monday through Friday with the exception of holidays. Please allow 2-3 business days for in stock orders to be processed.

Standard and free shipping on orders to Canada and the US will always arrive duty free! All orders include tracking.

 

UNITED STATES Estimated Delivery:  

$9.95 Standard Shipping: 4-6 business days

*Free shipping on orders over $75

CANADA Estimated Delivery:

$10.95 Standard Shipping: 5-10 business days

*Free shipping on orders over $75

INTERNATIONAL Estimated Delivery:

$16.95 Standard Shipping:  10-15 business days

Delivery times listed above are only estimates and do not take into consideration delays due to holidays, customs clearance etc. Addresses in remote areas may require additional delivery time. We do our best to help your items get to you in time, however, we are not responsible for packages delivered outside the estimated time frame. 

 

CANCELLATIONS

We want to process your order as quickly as possible, so if you happen to change your mind, send a cancellation request to info@jakjewels.com right away! Note that sending a request does not automatically cancel your order. We will contact you as soon as we receive your request to let you know if your cancellation has been processed. Unfortunately, orders that have already been shipped cannot be cancelled.

Note that we reserve the right to cancel an order for any reason, at any time.

RETURNS

We want you to be happy with your jak jewels! You can return item(s) for a refund or credit within 15 days of the ship date. Just contact us at info@jakjewels.com and we'll walk you through the process! Refunds outside of 15 days are subject to credit only. 

Returned items must be:

- Unworn and in new condition
- In their original packaging
- Sale items are FINAL SALE

All shipping and handling charges are non-refundable. Shipping costs and any other fees associated with sending your refund or exchange back to JAK Jewels will be the responsibility of the customer. 

Exchanges can only be made for the same item at this time.